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Nieuwe Hemweg 14 E, 1013 BG Amsterdam, The Netherlands

Frequently Asked Questions

What is Kombucha?

Kombucha is a naturally fermented beverages which is made with tea, sugar and a live starter culture. The starter culture has been given the name ‘SCOBY’ which stands for ‘Symbiotic Culture of Bacteria and Yeast’. Without SCOBY, no kombucha. The starter culture contains the perfect composition of bacteria and yeast which convert the sweet tea into acids and aromas, leading to the unique pallet of kombucha. A perfect refreshment which can be enjoyed during every moment of the day. Cheers!

Where does Kombucha come from?

Kombucha is nothing new and has been consumed for centuries. The drinks was first documented in China, 221 BC during the Tsin Dynasty, where it was known as ‘immortality tea’.  Years later, Genghis Khan and his followers brought Kombucha into the Western world and via trade routes, it became more popular in Europe and America.

Is YAYA Kombucha 100% organic?

YAYA Kombucha is brewed with organic and high-quality ingredients. We are SKAL certified under the number 106147. SKAL is the Dutch authority that keeps an eye on the reliability and approval of organic products. Recently, we developed YAYA Kombucha Hops. For this flavour, it was impossible to source organic hops because of drastic demand for IPA-style hops and their scarcity in the market. Therefore, our ‘Hops’ flavour contains <5% non-organic ingredients (hops) which is allowed and approved by SKAL.

How does YAYA Kombucha taste?

The flavour of kombucha is often compared to apple cider as it has the same crispiness and sourness as cider. Generally, YAYA Kombucha can be described as refreshing, thirst-quenching, and clean with the perfect sweet and sour balance. Good to know; our kombucha contains one-third of the sugar compared to other soft drinks, making it less sweet.

Does YAYA Kombucha contains any kind of allergens?

No, YAYA Kombucha is free from allergens.

Does YAYA Kombucha contains alcohol?

YAYA Kombucha is a non-alcoholic beverage. However, due to the fermentation process, a natural formation of alcohol occurs, resulting in a small amount of alcohol in our kombucha. To make sure these levels are within the legal standards, we regularly analyse our kombucha in the lab. The percentage of alcohol in YAYA kombucha is less than <0,5%.

How long can YAYA Kombucha be stored?

YAYA Kombucha is brewed in small batches under cooled conditions. This is important to guarantee shelf life and to offer you fresh kombucha. Because we don’t use pasteurization, the live culture is preserved in the bottle. For this reason, YAYA Kombucha needs to be stored refrigerated (2-7oC) to ensure a shelf life of 12 months. After opening, we recommend consuming the product within 3 days.

How can I place an order?

You can add products to your shopping cart by clicking on the product or on the ‘order’ button. You can add multiple products to your cart. When you have collected all your items you click on ‘pay/checkout’. Don’t have an account? No problem, you can also order without an account. In that case, we will need some information. After you finished your payment, you will receive a confirmation by e-mail.

 

How can I cancel my order?

You can only cancel your order if your order has not left the warehouse yet. Has your order already been shipped? Then it is possible to refuse your order at the door or return it to the warehouse.

When will my order be delivered?

After we have received your payment, we will ship your order as soon as possible! Orders placed on working days before 11:00 am will be delivered on the same day between 5:00 pm and 10:00 pm. Orders placed after 11 am will be delivered the next working day. Did you order during the weekend? Then you can expect your package at home on Monday between 5:00 pm and 10:00 pm. Our delivery service will send you an update as soon as your order has been dispatched along with track and trace information. For questions about the delivery time, changes in delivery time, etc., we recommend contacting the delivery service via your track and trace link. Questions about the product? Then you can contact shop@yayakombucha.com. Do not forget to mention your order number so that we can help you as soon as possible.

Payment options

You can pay online via iDEAL, creditcard (we accept Visa, Mastercard and American Express), and  Applepay. Unfortunately, it is not possible to pay cash or with crypto currency.